Refund policy

Returns and exchanges

THE URUSHI products are urushi pieces finished one at a time by hand by craftspeople in Kyoto. Because of the nature of these products, we cannot accept returns or exchanges for a change of mind.

Defective or incorrect items

If any of the following applies, please contact us by email within 7 days of receiving your order. We will replace the item or issue a refund, and cover the shipping cost.

• The item arrived damaged or soiled
• You received an item different from your order
• The quantity received is short

Including photos of the item with your message helps us resolve it quickly.

Items we cannot accept for return

• Items received 8 or more days ago
• Items that have been used
• Items scratched or soiled after delivery
• Returns for personal reasons (the item looks different than expected, wrong size, etc.)

About natural materials

THE URUSHI products are finished with natural urushi, so color, sheen and texture vary from piece to piece. This is a characteristic of a natural material and is not considered a defect. The same applies to the small differences that come from handwork. Thank you for your understanding.

How refunds are issued

Refunds are issued to the original payment method. For credit card payments, the refund is returned through your card issuer. Please allow some time for the refund to be processed.

Cooling-off period

Under Japan's Act on Specified Commercial Transactions, online (mail-order) sales are not subject to a cooling-off period.